Client-Focused Equipment Engineer at VC3

3 days ago
Edmonton, Division No. 11, Canada enbridge Full-time $70,000 - $95,000 Contract
Excel as a Client-Focused Equipment Engineer with VC3, a leader in managed IT services. Ensure client satisfaction by actively engaging in technology solutions and support throughout North America. As a key player at VC3, you will manage client relationships while leading technical service implementations. Partner with internal teams to identify and address client needs, ensuring a seamless service experience. With a dedication to growing client satisfaction, you will conduct meetings, prepare reports and advocate for client success throughout all technical projects.

Key Responsibilities
• Lead client meetings on system performance and projects
• Prepare reports for clients on service metrics
• Measure client satisfaction and expectations
• Identify churn risks and develop solutions
• Advocate for clients in daily operations

Requirements:
• Minimum 3 years of relevant technical experience
• Strong skills in relationship building and data analysis
• Degree or diploma in a related field preferred
• Experience with municipal clients a strong asset
• Knowledge of ITIL standards is preferred Utilize your technical skills and client advocacy to drive success in this pivotal role at VC3.

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