Senior Event Operations Manager Role

2 days ago

NiagaraontheLake, ON, Canada Encore Canada Full-time $75,034 - $95,498/year
Elevate event operations as a Senior Event Operations Manager with ENCORE, enhancing customer service and overseeing a talented team in diverse environments. Emphasize leadership and efficiency. As a Senior Event Operations Manager, you will direct daily workflows, manage technician output, and ensure client demands are met with excellence. This dynamic role requires a balance of technical knowledge and effective personnel management. You will support various hotel locations, focusing on achieving maximum operational efficiency and client satisfaction.

Key Responsibilities
• Manage floor operations and technician productivity
• Ensure client billing processes are accurate and prompt
• Maintain updated equipment inventory and safety protocols
• Facilitate training and development of team members
• Engage with clients to guarantee their needs are met

Requirements:
• High School Diploma; Bachelor’s degree preferred
• 4+ years of experience in hospitality industry
• Minimum 2 years in a supervisory capacity
• Familiarity with audio-visual equipment in events
• Strong proficiency in relevant software and leadership Foster teamwork, technical expertise, and client service excellence to thrive in your role at ENCORE.