Remote Customer Care Manager
2 days ago
Canada
PerkinElmer
Full-time
$70,000 - $100,000/year
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PerkinElmer Canada is seeking a Customer Care Manager to lead a team delivering exceptional customer service for products, features and services. The role involves handling inquiries, coordinating RMAs, order management, and collaboration with Sales, Logistics and Finance to ensure accurate documentation and timely service delivery.
The position emphasizes driving process improvements, maintaining pricing knowledge, and ensuring compliance with ISO standards and SOPs within the consumables sales