Business Reliability Analyst

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

Job Description

Business Reliability Analyst

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for supporting the stability, reliability, and operational readiness of business-critical technology services and processes. The role performs daily operational support activities, monitors production systems and applications, coordinates incident and problem resolution, and works with internal teams and third-party vendors to maintain service availability and operational effectiveness.

The Analyst also supports Business Continuity Management, Identity & Access Management, operational governance, audit and compliance activities, and vendor oversight programs. Through the development of operational procedures, reporting, process improvements, and participation in technology initiatives, the role contributes to the organization's overall operational resilience and business continuity objectives.

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.

What You’ll Be Doing

IT Operations & Service Management

• Support daily operational activities performed by TCCI partners and vendors across on-premise and cloud environments.
• Monitor production technology services and business systems to ensure operational stability and service availability.
• Provide timely response to operational issues, coordinate incident resolution activities, and elevate issues as required.
• Support operational reporting, service level monitoring, and continuous improvement initiatives.
• Participate in after-hours support and major incident activities when required.

Identity & Access Management (IAM)

• Support identity and access management processes including provisioning, de-provisioning, access reviews, and job role maintenance.
• Assist with the development and maintenance of standardized access management processes and controls.
• Support onboarding and offboarding activities to ensure timely and appropriate access management.
• Work with internal stakeholders and technology partners to improve the efficiency and effectiveness of IAM processes.

Business Continuity & Operational Resilience

• Support the Business Continuity Management (BCM) program including maintenance of Business Continuity Plans and supporting documentation.
• Participate in Business Impact Analysis (BIA) activities and resilience assessments.
• Assist with planning, coordination, execution, and documentation of tabletop exercises and disaster recovery testing activities.
• Support event management and operational response activities during business disruptions and technology incidents.

Operational Governance & Continuous Improvement

• Develop, maintain, and improve standard operating procedures, operational controls, service levels, KPIs, and supporting documentation.
• Support operational governance initiatives include IT asset management, CMDB maintenance, lifecycle management, and capacity planning activities.
• Assist in identifying operational risks and implementing process improvements to strengthen operational resilience.
• Contribute to technical roadmap development and long-term operational planning activities.

Vendor Management, Compliance & Project Support

• Support oversight of third-party technology vendors and service providers, ensuring compliance with contractual obligations and service level agreements.
• Coordinate with vendors, architecture teams, information security teams, and business stakeholders to support operational and project initiatives.
• Assist with audit, compliance, vendor due diligence, and operationa