Customer Service Associate Bausch + Lomb

2 days ago
Vaughan, York Region, Canada Bausch & Lomb GmbH Full-time $60,000 - $70,000/year
Elevate customer satisfaction as a Customer Service Associate at Bausch + Lomb's Vaughan Office. This hybrid role focuses on order management, customer relationship building, and sales support. In this role, you'll engage with customers, manage order processing through SAP, and proactively resolve inquiries. Your expertise in customer service, enhanced by your bilingual skills in French and English, will be vital for delivering prompt and effective support. Expect to monitor phone queues and collaborate with key stakeholders to address operational issues efficiently.

Key Responsibilities
• Manage order processing via email, fax, and SAP
• Act as primary customer contact for inquiries
• Resolve issues and analyze root causes effectively
• Monitor open queues for timely processing
• Communicate professionally with internal and external customers

Requirements:
• Degree or college diploma from a reputable institution
• Minimum 3 years of customer service experience
• Bilingual in French and English
• Proficiency in MS Office and SAP
• Strong analytical and problem-solving skills Utilize your skills to foster customer loyalty and ensure compliance at Bausch + Lomb.

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