Eligibility Review Worker Program Integrity
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Analyze eligibility files and safeguard public funds as an Eligibility Review Worker in Edmonton or Calgary, working full-time for Alberta Public Service.
Within Assisted Living and Social Services, this permanent role supports the Investigations and Program Integrity Eligibility Review Team. You will conduct compliance reviews, client interviews, risk assessments, and fraud prevention activities across major assistance programs. Database case management and clear documentation support accurate, legally sound decisions.
Key Responsibilities:
- Conduct targeted compliance reviews and risk assessments on client files
- Interview clients and verify financial, personal, and administrative information
- Use case management systems and analytics tools to identify risks
- Document cases and recommend recovery referrals or investigation requests
- De-escalate contentious eligibility disputes and escalated client inquiries
Requirements:
- University graduation in a related field; no experience required
- Sound judgment, fairness, professionalism, initiative, and adaptability
- Organizational skills for prioritizing high file volumes independently
- Strong written, verbal, interpersonal, and active listening skills
- Compliance verification and database case management experience
Bring analytical review, case documentation, and conflict de-escalation skills to Alberta’s program integrity work in Edmonton or Calgary.
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