Compounding Operations Manager

Technical & Regulatory Oversight: Designated Pharmacy Manager

Start Date: As soon as possible

About Pharmacy.ca

Pharmacy.ca is an independently owned specialty pharmacy providing patient-centred pharmaceutical care and specialized compounding services. Our operations include a dedicated non-sterile compounding laboratory supporting individualized medications, batch production, and specialized pharmaceutical services.

We are seeking an experienced Compounding Operations Manager to lead the day-to-day operations of our non-sterile compounding laboratory and help build the next stage of our growing operation.

This is a hands-on leadership position for a pharmacist or highly experienced pharmaceutical compounding professional who combines strong technical knowledge with the ability to lead people, manage production, improve processes, and take ownership of operational performance.

For the right candidate, this role offers a long-term leadership path with potential progression into broader senior leadership responsibilities as the organization grows.

The Opportunity

The Compounding Operations Manager is responsible for the safe, efficient, organized, and compliant operation of the compounding laboratory.

Working closely with the Designated Pharmacy Manager, General Manager, and pharmacy team, you will oversee production, people, inventory, purchasing, equipment, documentation, and continuous improvement.

This is not a purely administrative management position. The successful candidate must be comfortable being hands-on in the laboratory when required, while also developing the people, systems, processes, and operational discipline needed to support a growing compounding operation.

We are looking for someone who takes ownership, identifies problems before they become larger issues, and can make sound operational decisions without requiring constant direction.

Key Responsibilities

• Lead the day-to-day operations of the non-sterile compounding laboratory.
• Oversee compounding, batch production, and specialized production activities.
• Participate directly in compounding and production activities when operationally required.
• Ensure production is completed according to approved formulations, SOPs, quality procedures, and applicable regulatory requirements.
• Ensure appropriate materials, equipment, documentation, and trained personnel are available for scheduled production.
• Monitor production quality, accuracy, timelines, and workflow.
• Investigate production errors, deficiencies, and process issues and ensure appropriate corrective action is taken.
• Maintain a clean, organized, safe, and compliant production environment.
• Lead, supervise, train, coach, and develop Compounding Assistants.
• Recruit and support the onboarding of new laboratory personnel.
• Assign responsibilities based on production requirements, employee capabilities, and workload.
• Monitor productivity, quality, attendance, and performance.
• Conduct probationary and annual performance reviews.
• Provide ongoing coaching and address performance or conduct concerns appropriately.
• Develop cross-training and staff capability to strengthen operational flexibility.
• Create a positive, collaborative, accountable, and high-performing team culture.

Production Planning & Labour Management

• Develop production schedules based on workload, priorities, capacity, staffing, and required timelines.
• Match staffing levels and employee hours to production requirements while maintaining productivity and controlling labour costs.
• Identify workflow constraints, bottlenecks, and capacity issues.
• Adjust priorities and resources as production requirements change.
• Establish practical processes that improve throughput, consistency, and efficiency.
• Manage APIs, excipients, packaging materials, and production supplies.
• Maintain appropriate inventory levels while minimizing stock-outs, excess inventory, expiry, and obsolete materials.
• Monitor supplier lead times and upcoming production requirements.
• Source and evaluate suppliers based on quality, price, reliability, lead time, and continuity of supply.
• Obtain and compare quotations and identify opportunities for cost savings.
• Develop alternative sourcing options to reduce supply-chain risk.
• Maintain accurate inventory records and support regular physical inventory counts and valuations.

SOPs, Documentation, Quality & Compliance

• Develop, write, implement, review, and maintain SOPs, work instructions, production records, logs, forms, and related documentation.
• Ensure employees are trained and competent in applicable procedures.
• Maintain s