Cloud Support Engineer Ottawa
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Support Opti9 customers with cloud, server, and backup troubleshooting from Ottawa, working onsite at least two days weekly.
As a Support Engineer I, you will provide first-contact technical assistance across customer environments. Apply level 1 knowledge of Veeam, Zerto, virtualization, and Windows Server while managing tickets and monitoring alerts. The position reports to the Support Team Lead.
Key Responsibilities:
- Answer inbound support calls and chats courteously
- Troubleshoot Veeam, Zerto, virtualization, and server issues
- Resolve monitoring alerts and customer technical tickets
- Prioritize multiple tickets against service level agreements
- Work onsite in Ottawa at least two days weekly
Requirements:
- Technology diploma, degree, or equivalent experience
- Basic virtualization, networking, and storage understanding
- Technical support, helpdesk, or customer service experience
- Strong communication, documentation, and problem-solving skills
- Flexible schedule including possible early mornings and late evenings
Bring customer-focused troubleshooting, ticket management, and cloud support skills to Opti9’s Ottawa-based technical support team.
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