Service Technician

The Service Technician is responsible providing excellent customer service while servicing customer equipment (walk behind floor scrubbers, ride-on floor scrubbers, floor burnishers, carpet extractors, vacuums, autonomous floor care equipment, etc). As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

Salary

$59k to $79k

Location

London Ontario

Responsibilities

• Perform planned and preventative maintenance on company product lines and competitive floor care equipment.
• Complete customer service break down calls and repairs on floor care equipment as scheduled
• Prepare new floor care equipment for installation and in-service
• Maintain customer records and profiles
• Prepare and complete customer work orders, warranty claims and parts orders
• Build and maintain our good relationship with our customers, sales staff and management
• Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
• Actively foster key customer relationships and realize future growth potential

Requirements

• Have a mechanical / electrical, or automotive background, training or certification
• Minimum of 2 years’ experience
• Strong Communication skills
• Self-starter who takes initiative and maintains excellent follow-through and follow-up
• Strong organizational skills
• Effective communication and customer service skills
• Strong computer skills
• Ability to work effectively in situations that involve change and/or competing demands
• Perform well in a fast-paced environment
• Proficient handling of all confidential and time-sensitive material
• Ability to stay within budget on expenditures
• Performs other related duties as required and assigned
• Possess a valid driver's license and clean driving record
• Some travel required
• Some Overtime maybe required

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland.

At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Responsabilités

• Effectuer la maintenance planifiée et préventive sur les gammes de produits de l’entreprise et sur l’équipement concurrent.
• Réaliser les appels de dépannage et les réparations selon le calendrier établi.
• Préparer le nouvel équipement pour l’installation et la mise en service.
• Maintenir les dossiers et profils des clients.
• Préparer et compléter les bons de travail, les réclamations de garantie et les commandes de pièces.
• Établir et maintenir de bonnes relations avec nos clients, le personnel de vente et la direction.
• Résoudre les problèmes mécaniques et électriques en utilisant les manuels électroniques et papier ainsi que le soutien technique des fabricants.
• Favoriser activement les relations clés avec les clients et identifier le potentiel de croissance future.

Exigences

• Avoir une formation ou une certification en mécanique, électricité ou automobile.
• Minimum de 2 ans d’expérience.
• Excellentes compétences en communication.
• Être autonome, prendre des initiatives et assurer un excellent suivi.
• Solides compétences organisationnelles.
• Aptitude à communiquer efficacement et à offrir un service à la clientèle de qualité.
• Bonne maîtrise des outils informatiques.
• Capacité à travailler efficacement dans des situations impliquant des changements et/ou des demandes concurrentes.
• Bien perfo