Customer-Focused Technical Support Analyst
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Key Responsibilities
• Support customers and service partners with their inquiries
• Troubleshoot issues related to system setup and product functionality
• Manage escalations to ensure customer satisfaction
• Use Changepoint to document customer interactions
• Collaborate on process development and improvements
Requirements:
• 8+ years in customer and partner support
• Proficiency in Unix Shell Programming
• Strong communication and interpersonal skills
• Experience in Windows and Unix troubleshooting
• Knowledge of various computer platforms and environments Leverage your problem-solving abilities to enhance customer experiences in this vital support role.
-
Customer-Focused Technical Support Analyst
3 days ago
Richmond Hill, ON, York Regional Municipality, ON; Ontario, Canada ROSS Full-timeBecome a key player as a Technical Support Analyst, focusing on customer success with your technical expertise. The role emphasizes resolving system issues and enhancing user experience through effective communication. Our client is in search of a Technical Support Analyst with over 8 years of experience. You will address customer inquiries, manage...
-
Technical Support Analyst — On-Call
2 days ago
Richmond Hill, York Region, Canada ROSS Full-time $80,000 - $100,000 ContractA client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues. The ideal candidate should have over 8 years of experience in technical support, strong Unix Shell Programming skills, and excellent communication capabilities. The role involves troubleshooting, managing escalations, and contributing...
-
Technical Support Analyst
2 days ago
Richmond Hill, York Region, Canada ROSS Full-timeOur client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. Responsibilities Responsible for supporting customers and/or service partners Resolve reported customer issues in the areas of system...
-
Technical Support Analyst — On-Call
2 days ago
Richmond Hill, ON, York Regional Municipality, ON; Ontario, Canada ROSS Full-timeA client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues. The ideal candidate should have over 8 years of experience in technical support, strong Unix Shell Programming skills, and excellent communication capabilities. The role involves troubleshooting, managing escalations, and contributing...
-
Technical Support Analyst
2 days ago
Richmond Hill, ON, York Regional Municipality, ON; Ontario, Canada ROSS Full-timeOur client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. Responsibilities Responsible for supporting customers and/or service partners Resolve reported customer issues in the areas of system...
-
Urgent Need ! Technical Support Analyst
2 days ago
Richmond Hill, ON, York Regional Municipality, ON; Ontario, Canada ROSS Full-timeOur client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. Responsible for supporting customers and/or service partners Resolve reported customer issues in the areas of system configuration, setup,...
-
Bilingual Technical Support Agent
13 hours ago
richmond hill, york region, Canada TVET College Full-timeSome of what you will do: The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution. Support Services Analyst must also monitor vendor...
-
Bilingual Technical Support Agent
23 hours ago
Richmond Hill, York Region, Canada STAPLES Canada Full-timeSome of what you will do:The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.Support Services Analyst must also monitor vendor performance...
-
Sr. Technical Support Specialist
23 hours ago
Richmond Hill, York Region, Canada OpenText Full-timeOPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects...
-
Product Support Analyst
23 hours ago
Richmond Hill, York Region, Canada Trimble Inc. Full-timeNavigate Next-Generation Mapping Systems as Our Product Support Analyst!Ready to elevate your technical career and directly impact cutting-edge positioning and mapping solutions? In this high-impact role at Applanix, a Trimble company, you will bridge customer operations with advanced technology, serving as a trusted technical advisor across global projects....