Analyste Senior Support Technique chez Sunoco
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Key Responsibilities
• Fournir un soutien pour les applications de détail et les systèmes POS
• Enquêter et résoudre des incidents complexes de manière autonome
• Agir comme point d’escalade pour les incidents critiques
• Coordonner les réponses aux incidents avec les équipes concernées
• Documenter et maintenir les guides d’exploitation et procédures opérationnelles
Requirements:
• 2 à 3 années d'expérience dans le soutien d'applications critiques
• Expertise en dépannage et en environnements POS
• Compétences en SQL pour analyse et validation
• Expérience avec ServiceNow pour la gestion des incidents
• Excellentes capacités de communication et de gestion des parties prenantes Rejoignez Sunoco pour mettre à profit vos compétences en dépannage et service client tout en soutenant des systèmes critiques.
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