Principal NetSuite Consultant

4 weeks ago

Ottawa, Ontario, Canada Houseblend Full time

As a Principal NetSuite Consultant, you will be responsible for leading the implementation, optimization, and ongoing support of NetSuite solutions for enterprise clients. You will provide strategic guidance and serve as a trusted advisor to senior leadership, ensuring that NetSuite is configured to meet complex business needs and drive operational efficiencies. This role requires deep expertise in NetSuite's capabilities, a strong understanding of business processes, and the ability to lead cross-functional teams through all phases of the NetSuite implementation lifecycle, including requirements gathering, system design, configuration, testing, and go-live.

Key Responsibilities:

  1. NetSuite Implementation & Optimization:
    • Lead end-to-end NetSuite implementations, including project scoping, design, configuration, data migration, testing, and deployment.
    • Collaborate with stakeholders to gather and document business requirements, and translate them into functional NetSuite solutions.
    • Configure NetSuite modules such as Financials, CRM, Supply Chain, Inventory Management, Order Management, and others, tailored to the client's business processes.
    • Conduct gap analysis and provide recommendations for process improvements using NetSuite best practices.
    • Optimize and enhance existing NetSuite environments, including streamlining workflows, improving reporting, and automating manual processes.
  2. Strategic Advisory & Solution Design:
    • Serve as the subject matter expert (SME) and trusted advisor on NetSuite to guide clients through the decision-making process for selecting and configuring modules and customizations.
    • Provide thought leadership to clients by recommending best practices, technologies, and solutions that align with their business goals and drive long-term value.
    • Assist clients in identifying areas where NetSuite can improve business processes, enhance efficiency, and reduce costs.
    • Advise clients on system architecture, integrations, and scalability to support business growth.
    • Lead and mentor a team of consultants, developers, and project managers, ensuring that all project milestones are met on time and within budget.
    • Manage multiple client projects simultaneously, balancing client priorities, timelines, and resources.
    • Work closely with client leadership and internal teams to define project scope, timelines, and deliverables, while maintaining clear communication throughout the project lifecycle.
    • Conduct regular project status meetings, provide updates to senior leadership, and ensure proper escalation and resolution of any issues.
  3. Client Relationship Management:
    • Build and maintain long-term relationships with clients, understanding their evolving needs and proactively identifying opportunities for further engagement.
    • Ensure client satisfaction by delivering high-quality solutions that meet or exceed expectations.
    • Provide ongoing support and guidance to clients post-implementation, including system troubleshooting, performance monitoring, and process improvement.
  4. Training & Knowledge Transfer:
    • Conduct end-user training sessions, providing clients with the knowledge and tools necessary to maximize the value of NetSuite.
    • Develop and deliver documentation, including user guides, training materials, and system architecture documentation.
    • Provide knowledge transfer to internal teams to ensure the ongoing support and evolution of NetSuite implementations.
  5. Business Development & Pre-Sales Support:
    • Participate in pre-sales activities, including client presentations, scoping workshops, and proposal development.
    • Collaborate with the sales team to develop custom solutions and define project costs, timelines, and deliverables.
    • Assist in building relationships with new clients and expanding the services offered to existing clients.

Skills & Qualifications:

Technical Skills:

  • NetSuite Expertise: Extensive knowledge of NetSuite ERP, CRM, SuiteCommerce, and SuiteAnalytics. Hands-on experience in configuring and customizing NetSuite to meet specific business needs.
  • Module Expertise: Deep experience with key NetSuite modules, including Financials (e.g., GL, AP, AR), Inventory Management, Order Management, Procurement, and CRM.
  • SuiteScript: Experience with SuiteScript for customizations and automation (SuiteScript 1.0/2.0).
  • SuiteFlow/SuiteBuilder: Proficient in configuring workflows, custom records, and forms using SuiteFlow and SuiteBuilder.
  • Integration Expertise: Familiarity with integrating NetSuite with third-party applications using SuiteTalk (Web Services), RESTlets, or middleware tools (e.g., Celigo, Boomi, MuleSoft).
  • Reporting & Analytics: Experience with NetSuite's reporting and analytics capabilities, including SuiteAnalytics and custom report creation.
  • Data Migration & Testing: Expertise in data migration strategies, data mapping, and ensuring accurate data load into NetSuite.

Soft Skills:

  • Leadership: Proven experience leading teams and managing large-scale projects. Ability to mentor and develop consultants.
  • Client Focus: Strong communication and interpersonal skills, with the ability to work closely with clients to define needs, resolve challenges, and build relationships.
  • Problem-Solving: Strong analytical skills, with the ability to identify problems, analyze root causes, and devise effective solutions.
  • Project Management: Experience managing complex projects, including resource allocation, scope management, and risk mitigation.
  • Adaptability: Ability to manage multiple projects with varying timelines and priorities in a fast-paced environment.

Experience:

  • Minimum 2-3 years of experience in NetSuite consulting, including at least 3-5 years in a consultant role.
  • Experience in leading full-cycle NetSuite implementations and optimizations for medium-to-large businesses.
  • Experience in multiple industries (e.g., Manufacturing, Retail, Wholesale Distribution, Professional Services) is highly desirable.
  • Proven track record of success in business transformation and process improvement using NetSuite.

Education & Certifications:

  • Bachelor's degree in Computer Science, Business Administration, Information Systems, or a related field (preferred).
  • NetSuite certifications, such as NetSuite SuiteFoundation, NetSuite SuiteCloud Developer, or NetSuite ERP Consultant (highly desirable).
  • PMP, Six Sigma, or other project management certifications are a plus.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Consulting, Information Technology, and Sales

Industries: IT Services and IT Consulting

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