Commercial Unit Manager

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

An exciting leadership opportunity awaits you in Aviva Business , Commercial Lines Underwriting.

We’re looking for a Commercial Lines Fleet Unit Manager to join our Alberta Branch, reporting directly to the AVP, Head of Underwriting. This role will primarily support our Alberta broker partners.

This is your chance to lead a high performing team of underwriters specializing in Commercial Auto Fleet. We’re seeking an experienced, inspiring leader who thrives in a collaborative environment, builds strong broker relationships, drives results, and elevates the capabilities of those around them.

Our Commercial Lines Managers are passionate about delivering customer‑focused solutions, cultivating sustainable broker partnerships, and investing deeply in the development of their teams. If you’re ready to make an impact and advance your leadership career, we’d love to hear from you.

What you’ll do

• Lead, inspire and develop a team of underwriters through meaningful coaching, mentorship and technical guidance.
• Model and strengthen broker relationships, positioning Aviva as a market of choice for mutually profitable business.
• Own and execute the strategy for your assigned broker panel, influencing both premium growth and loss ratio performance.
• Communicate strategy clearly to your team and ensure alignment with the branch, Aviva Business and the Aviva Canada strategy.
• Represent Aviva Business in regular in- person and virtual meetings enhancing our market presence.
• Collaborate closely with Broker Distribution to advance strategic initiatives for Commercial Insurance.
• Drive operational efficiency, including monitoring workflow, ingestion of work, resource allocation and internal/external commitments.
• Drive operational efficiency through workflow oversight, resource allocation, and service level performance.
• Support complex underwriting decisions, including risk assessments and broker negotiations on pricing and terms.
• Manage team performance through goal setting, performance reviews, technical development, and performance management.
• Support governance, file review processes, and continuous improvement related to products, pricing, and technology.
• Foster a collaborative team culture and work closely with peers, senior specialists and the Head of Underwriting.
• Adopt a One Aviva mindset by partnering with internal stakeholders such as Claims, Operations, Billing and Head office underwriting.
• Champion continuous learning and remain engaged with the broader Aviva Business and Aviva Canada initiatives.

What you’ll bring

• Minimum 10 years of commercial auto insurance experience, ideally with leadership responsibilities.
• Post-secondary education or equivalent practical experience
• CIP/FCIP designation preferred
• Strong understanding of commercial auto insurance operations
• Knowledge of competitor wordings and market appetite (an asset)
• Proven leadership and relationship management skills.
• Excellent underwriting judgement and branch operations knowledge
• Ability to build strong internal and external relationships
• Strong organizational, analytical, and decision-making skills
• Experience with Management Information, including development and maintenance of pipelines, financial reports and performance reporting
• Operational acumen and tracking of performance metrics
• Excellent communication skills

What makes you stand out

• You’re a developer of people. You elevate your team through meaningful coaching, mentorship, and a genuine investment in their growth.
• You maintain underwriting excellence while strengthening broker trust and loyalty.
• You simplify complexity. You cut through noise, streamline workflows, and create clarity for both underwriters and brokers.
• You lead with data and insight. You use analytics to guide decisions and drive consistent execution.
• You embrace continuous improvement. You look for better ways of working and champion efficiency, consistency, and high‑quality underwriting.
• You embody Aviva’s values. Care, Commitment, Community, and Confidence show up authentically in how you lead, communicate, and make decisions.