Site Reliability Engineer

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll join CIBC’s Wealth Technology team. As a Site Reliability Engineer, responsible for the operational stability, reliability, and support of Tier 1 Wealth Management Trading platforms. These mission‑critical applications are primarily vendor‑managed platforms and support business operations across trading, investment management, and client servicing functions. You will act as a senior reliability and production support specialist, ensuring high availability, resiliency, and performance of critical applications. You will work closely with business stakeholders, technology teams, and external vendors to drive operational excellence, incident resolution, continuous improvement, and implementation of Site Reliability Engineering (SRE) practices.
This role requires participation in 24x7 production support, major incident management, change coordination and implementation, problem management, and recovery coordination activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Application Reliability & SRE: Drive the adoption and execution of Site Reliability Engineering (SRE) practices to improve platform availability, resiliency, observability, and operational excellence. Define, monitor, and report reliability metrics, service level objectives (SLOs), operational health indicators, and performance trends. Proactively identify reliability concerns and implement automation, monitoring, alerting, and remediation solutions to minimize service disruptions. Lead root cause investigations and reliability improvement initiatives to reduce recurring incidents and operational inefficiencies. Continuously improve application resiliency through incident reviews, problem management, trend analysis, and operational readiness assessments.
• Production Support & Service Management : Provide senior‑level production support for Tier 1 Wealth Management Trading applications operating in a 24x7 environment. Lead and coordinate resolution of critical production incidents, service disruptions, and business escalations. Apply strong Incident, Problem, and Change Management practices to maintain stable and highly available services. Conduct impact assessments, operational readiness reviews, and post‑implementation validation for technology changes and releases. Identify opportunities for process optimization and operational efficiency improvements.
• Vendor & Stakeholder Management: Act as the primary operational contact for strategic vendor partners supporting Wealth Trading applications. Manage vendor performance, service quality, issue resolution, escalation management, and operational accountability. Collaborate closely with internal technology teams, infrastructure teams, business partners, project teams, and external vendors to ensure effective delivery and support. Facilitate regular service reviews and operational governance discussions with key stakeholders. Ensure vendor‑related incidents and service issues are addressed within established service levels and business expectations.
• Trading Platform & Business Partnership: TDevelop deep understanding of Wealth Management products and trading processes, including Equities, Bonds, GICs, Mutual Funds, and related operational workflows. Translate business requirements and operational challenges into sustainable technology solutions. Partner with business stakeholders to identify opportunities to improve application reliability, user experience, and service delivery. Support strategic initiatives, upgrades, regulatory changes, and business transformation programs impacting trading platforms.
• Change & Continuous Improvement: Serve as a subject matter expert for production readiness, release management, and operational risk assessments. Support implementation of monitoring, automation, and operational tooling improvements. Develop and maintain support documentation, operational procedures, runbooks, and recovery processes. Drive continuous service improvement initiatives to enhance stability, supportability, and operational maturity. Develop deep understanding of Wealth Management products and trading processes, including Equities, Bonds, GICs, Mutual Funds, and related operational workflows. Translate business requirements and opera