Senior Business Analyst

Canada’s Largest Credit Union We are hiring for a

Join Servus Credit Union - Canada’s Largest Credit Union We are hiring for a Senior Business Analyst in our Strategy Enterprise Planning department. This position is hybrid, and open to all candidates across the province.

Posting Closes: September 30, 2026, 4:00 p.m.

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Senior Business Analyst (SBA) supports Enterprise Delivery by shaping work before and during delivery. This role translates business needs into clear requirements, supports discovery, improves scope clarity, and ensures initiatives are sufficiently understood before they move into planning and execution.

The Senior Business Analyst is critical to improving intake quality, reducing ambiguity, supporting discovery readiness, and ensuring delivery teams are not starting work with unclear scope, weak requirements, unresolved decisions, or incomplete stakeholder alignment.

What You'll Be Doing

Discovery and Initiative Shaping

• Support early discovery and shaping of enterprise initiatives before formal project initiation.
• Work with sponsors, portfolio owners, product owners, technology teams, architecture, security, finance, operations, and delivery teams to clarify business needs.
• Define problem statements, outcomes, scope boundaries, assumptions, constraints, risks, dependencies, and decision points.
• Support readiness for discovery by ensuring scope, objectives, stakeholders, requirements, and delivery considerations are sufficiently understood.
• Help determine whether an initiative is ready to proceed into planning, requires further discovery, or should be deferred.

Requirements And Analysis

• Elicit, document, and validate business, functional, non-functional, operational, reporting, transition, and adoption requirements.
• Translate business needs into process maps, requirements documentation, decision records, and traceability artifacts.
• Identify gaps, conflicts, ambiguities, and unresolved requirements that could impact delivery.
• Support prioritization of requirements with sponsors, product owners, PMs, and delivery teams.
• Ensure requirements remain aligned through delivery and do not drift without formal decisioning.

Stakeholder and Process Alignment

• Facilitate workshops, interviews, walkthroughs, and working sessions with business and technology stakeholders.
• Support alignment between strategy, portfolio intent, product/platform teams, project delivery, shared services, and operational teams.
• Document current-state and future-state processes.
• Identify operational impacts, business readiness needs, training implications, and transition considerations.
• Surface decision points and escalation needs early.

Delivery Support

• Partner with Senior PMs and Project Managers to support planning, scope management, change control, testing readiness, implementation planning, and transition-to-operations.
• Support backlog refinement, sprint/PDC planning, UAT planning, business readiness, and operational impact assessment where applicable.
• Support traceability from business outcomes to requirements, delivery scope, testing, implementation, and benefits realization.

Key Deliverables

• Business problem statements
• Current-state and future-state process maps
• Requirements documentation
• Stakeholder maps
• Scope definition and exclusions
• Decision logs
• Requirements traceability matrix
• UAT support materials
• Business readiness inputs
• Discovery summaries
• Operational impact assessments
• Dependency and assumption documentation

Required Capabilities

• Strong requirements elicitation and facilitation skills
• Ability to work acro