Business Operations Manager
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Responsibilities
- Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
- Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
- Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
- Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
- Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
- Act as main point of contact for major projects, when assigned.
- Other duties as assigned.
Competencies
- 3-5 years of relevant work experience.
- Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
- Previous experience in Heavy Equipment business.
- Great attitude that will fit with the Liebher team, highly dynamic, functional team.
- A passion for learning and adapting to a constantly evolving industry.
Our Offer
- Extensive benefits with employer paid premiums starting day 1
- $5,000 annual License Bonus*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3,000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- Top of the line equipment
- And much more
One Passion. Many Opportunities.
The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)
Contact
Sophia Jager
Sophia.Jager@liebherr.com
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