Client Experience Lead at OAK + FORT

2 days ago
Vancouver, Metro Vancouver Regional District, Canada Oak+Fort - CAN HQ Support Office Full-time $70,000 - $90,000 Contract
Elevate client interactions at OAK + FORT as a Client Experience Lead. Focus on operational excellence and drive service standards in a fast-paced retail environment. As a Client Experience Lead, you'll work in a dynamic role that prioritizes both customer engagement and internal efficiency. Collaborate with teams to streamline processes and enhance the client journey through data-driven insights and proactive solutions. This is an exciting opportunity for individuals passionate about improving customer experiences and operational workflows.

Key Responsibilities
• Onboard and coach customer experience coordinators
• Drive accountability to KPIs for service excellence
• Develop training materials and SOPs for standardization
• Monitor daily ticket volumes and resolve inquiries
• Identify trends to recommend process improvements

Requirements:
• Strong analytical skills with data interpretation
• Excellent problem-solving and communication skills
• Proven experience in cross-functional collaboration
• Highly organized and able to meet tight deadlines
• Intermediate proficiency in Microsoft Excel and PowerPoint Enhance operational standards and client satisfaction through leadership and insights at OAK + FORT.

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