Manager of Client Services

2 days ago

Toronto, ON, Canada Singlepoint-Group-International-Inc Full-time $85,000 - $120,000/year
Join SinglePoint as a Manager of Client Services in Toronto, ON, focused on enhancing client relationships in collections and recovery. Enjoy a hybrid work environment that fosters growth. In this role, you will oversee a Client Services team, utilizing your expertise in account management obtained over 5 years. Your primary focus is client satisfaction and operational excellence. Regular business reviews will allow you to strengthen ties and identify opportunities for service enhancement, ensuring our clients receive top-notch support.

Key Responsibilities
• Build trust as primary contact for recovery clients
• Conduct business reviews and service assessments
• Engage with internal teams for seamless service
• Monitor trends and suggest service improvements
• Keep comprehensive records in CRM systems

Requirements:
• 5+ years in client management or account management
• Strong communication and relationship skills
• Experience in collections recovery or BPO
• Proficient in Microsoft Office and CRM platforms
• Bachelor’s degree or equivalent Become a pivotal part of our client services team, driving growth and satisfaction at SinglePoint.