Global IT Support Engineer Vancouver

4 days ago

Vancouver, Metro Vancouver Regional District, Canada Orbis Corporation Full-time $70,000 - $80,000 Contract

Support colleagues across eight countries from Vancouver, resolving Microsoft 365, Intune, Entra ID, and AWS issues with clear ownership. Keep investment teams productive and secure through hands-on technical support.

As a Global IT Support Engineer, you will be the first contact for technical issues across enterprise cloud and on-premises environments. You will manage incidents, devices, access, and security concerns through resolution. The work combines troubleshooting, communication, scripting, and operational documentation.

Key Responsibilities:

  • Resolve incidents and service requests within agreed SLAs and KPIs
  • Deploy, patch, inventory, and support end-user devices
  • Manage onboarding, offboarding, permissions, and multifactor authentication
  • Administer Microsoft 365, Intune, Entra ID, and AWS services
  • Automate support work with PowerShell and approved AI tools

Requirements:

  • Enterprise application support experience across cloud and on-premises environments
  • Strong analytical and structured troubleshooting skills
  • Clear communication and composure under pressure
  • Autonomous, proactive, and ownership-driven working style
  • Security-minded approach with scripting and automation comfort

Bring enterprise troubleshooting, cloud administration, and security-minded ownership to Orbis global IT support in Vancouver.