Technical Account Manager at Benevity
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key responsibilities
include guiding clients through platform decisions, managing technical changes, and delivering tailored program health optimization reviews. Utilize your problem-solving skills to ensure clients achieve their business goals through effective use of Benevity's offerings.
Key Responsibilities
• Guide clients on platform configuration and program enhancement
• Conduct regular health reviews to identify improvement opportunities
• Manage escalations and provide exceptional technical support
• Deliver training sessions to empower client administrators
• Collaborate with internal teams to resolve client challenges
Requirements:
• BA/BS degree or equivalent experience
• 3-5 years in technical account management or client success
• Familiarity with B2B SaaS solutions preferred
• Proven troubleshooting capabilities in client implementations
• Strong relationship-building and organizational skills Provide impactful technical guidance and enhance client engagement as part of Benevity's mission to support social good.
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