VP, Centralized Operations

Are you a strategic and collaborative operations leader with a passion for safety, reliability, innovation, and customer service?

As Vice President, Centralized Operations, you will provide senior leadership for the operation and performance of the electricity distribution system's critical infrastructure, including system control, substations, protection and control, reliability, emergency preparedness, automation, and smart grid technologies. You will be responsible for ensuring the safe, reliable, and efficient delivery of electricity while advancing operational excellence, asset performance, customer satisfaction, and organizational growth.

As a member of the Senior Leadership Team, you will contribute to enterprise-wide strategy, lead complex operational initiatives, foster a high-performance and inclusive culture, and support the organization's commitment to safety, integrity, innovation, and exceptional customer service.

What you’ll do

Senior Leadership & Strategic Direction

• Contribute to the development and execution of the organization's strategic plan and operational priorities.
• Serve as a key member of the Senior Leadership Team, providing insight and guidance on operational, reliability, and infrastructure matters.
• Provide strategic advice and recommendations to the Senior Vice President, Network Operations on emerging risks, opportunities, and business priorities.
• Support Board and Committee reporting related to operational performance, reliability, capital investment, and strategic initiatives.
• Monitor industry trends, regulatory developments, and leading practices to help position the organization as a leader in electricity distribution and energy solutions.
• Lead organizational change initiatives that enhance operational effectiveness and support business transformation.

Operational Excellence & Grid Performance

• Provide overall leadership for System Control, Stations Design and Construction, Protection & Control, Reliability, Emergency Preparedness, and Smart Grid operations.
• Ensure the safe, reliable, and efficient operation of the electricity distribution system and associated operational technologies.

• Oversee the planning, delivery, and optimization of operating, maintenance, and capital programs supporting critical infrastructure.
• Ensure 24/7 operational readiness to support switching activities, outage response, restoration efforts, and emergency operations.
• Monitor and drive performance against reliability, operational, and customer service objectives.
• Collaborate across Network Operations to ensure annual inspection, maintenance, and asset management programs support reliability and performance targets.
• Champion process improvements, innovation, and technology adoption to strengthen grid performance and operational efficiency.

Asset Management & Technology Leadership

• Oversee maintenance and capital investment strategies for substations, telecommunications, protection and control systems, and distribution automation infrastructure.
• Partner with Operational Technology teams to optimize the performance and evolution of GIS, SCADA, OMS, ADMS, and other critical operating technologies.
• Lead the development and implementation of systems, processes, and reporting frameworks that support reliability monitoring and operational decision-making.
• Support the development and implementation of innovative energy and grid modernization solutions.

Customer, Stakeholder & Emergency Management

• Foster a customer-focused culture where operational decisions consider customer impacts and service outcomes.
• Partner with operational leaders to ensure timely and effective response to outages and emergency events.
• Build and maintain productive relationships with internal and external stakeholders, including customers, regulators, municipalities, and industry partners.
• Provide executive oversight of the operational aspects of the corporate emergency management program, ensuring preparedness, coordination, and effective response capabilities.
• Support customer and stakeholder engagement related to system reliability, operational performance, and service delivery.

People Leadership & Culture

• Lead, develop, and inspire a team of technical and operational leaders to achieve strong business results.
• Create an inclusive, respectful, and high-performing workplace that values collaboration, accountability, innovation, and continuous improvement.
• Coach and develop leaders through regular feedback, succession planning, mentoring, and professional development opportunities.
• Support workforce planning, talent acquisition, organizational design, and leadership development initiatives.
• Foster positive