Advisory Agent, Member and Client Experience
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Work mode arrangement: full-time on site.
Responsibilities
- Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own.
- Welcoming members and customers warmly and courteously, quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels.
- Contribute to business development and maintain business relationships through service delivery and activities.
- Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
- Work in collaboration with personal finance advisors and improve the service offered to members.
Benefits
- Competitive salary and annual bonus.
- 4 weeks of flexible vacation starting in the first year.
- Defined benefit pension plan that provides predictable, stable income throughout retirement.
- Group insurance including telemedicine.
- Reimbursement of health and wellness expenses and telework equipment.
- Benefits apply based on eligibility criteria.
Desjardins is an equal opportunity employer.
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