Business Analyst/Change Coordinator

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Business Analyst/Change Coordinator (Computer Services Off 3)

Competition # : 49993

Department:Cyber Security & Digital Solutions

Location:HALIFAX

Type of Employment:Permanent

Union Status: NSGEU - NSPG

Closing Date:08-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At CSDS , we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Reporting to the Manager, Service Excellence, as the Business Analyst/Change Coordinator you’ll provide support to the IT Change Management Team in the coordination and management of the change management process, perform complex analytical and technical work in the areas of business process assessment, modification and planning for departmental program/business units in addressing fundamental business problems having both long term and short-term effects. This requires taking a leadership role in defining solutions and assisting with the implementation of strategic business process improvement initiatives to realize program and operational savings, improved client service and attainment of strategic goals.

You’ll provide leadership in the analysis of business processes and information systems as business requirements change to ensure effective business process and service delivery. You will also act as a liaison between and cross IT organization teams to ensure infrastructure services meet defined technology solutions and business needs, while supporting existing technology standards and helping to establish new ones.

Primary Accountabilities

• Ensure smooth operation of IT Change Management - Analyze Change Records to determine any trends/problems/improvements what contributes to the development and improvements of corporate standards
• Provide support and coordination to the IT Change Management process.
• Assist IT Change Management in reporting, change schedules and Change Advisory Board (CAB) meetings, when required, ensuring the communication occurs with all stakeholders
• Conduct and document analysis for diverse, short and long-term projects and enhancements related to the Department’s business and strategic goals. This includes assessment of the current situation and business requirements, development of solution recommendations, opportunity evaluation, development of business cases and cost analysis. Solutions may be business, process, technology and/or service oriented.
• Plan, facilitate and lead workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
• Lead and complete the preparation and documentation of business requirements, business process definitions, workflow processes and data models, system specifications, and implementation plans.
• Present complex options with a solution recommendation to clients.
• Ensure effective communication where agreement or cooperation is required or where there are barriers to understanding. Establish and manage competing priorities and identify opportunities for cross-departmental or corporate initiatives.
• Chair stakeholder and team meetings, coach and mentor team members, and monitor tasks and quality of work. Delegate and coordinate work with other teams across departments.
• Work closely with clients to understand their business needs and act as a liaison for clients in the resolution of IT technology and service-related probl