AR - Accounts Receivable Technician
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Overview
Fastco is seeking a detail-oriented Intermediate Level Accounts Receivable Technician to join our finance team. The ideal candidate will have a background in accounts receivable. This role requires a meticulous and organized individual who can efficiently manage customer accounts, proactively engage with customers to facilitate timely payments, and oversee the day-to-day processing and management of payments for incoming orders.
Responsibilities
Order Management 10 %
- Manage customer orders on a day-to-day basis, ensuring orders are processed accurately and efficiently.
- Follow up on orders identified as prepaid to obtain and confirm payment.
- Release orders for processing and shipment once payment has been received and verified.
- Work closely with the Customer Service Representative (CSR) team to coordinate order status, payment, and release requirements.
- Maintain clear and timely communication with internal teams to ensure orders are processed without delays.
Customer Communication & Customer Account Reconciliation 20 %
- Build and maintain positive relationships with customers to facilitate smoother collections processes.
- Address customer inquiries related to invoices, payments, and account balances in a professional and timely manner.
- Work closely with the customer service, sales, and marketing teams to ensure accurate and timely invoicing.
- Reconcile customer accounts and resolve any billing discrepancies.
Customer Collections 40%
- Implement effective collection strategies to minimize outstanding receivables.
- Communicate with customers to address payment delays, resolve disputes, and negotiate payment plans.
- Monitor and manage aged receivables, taking appropriate actions to accelerate cash inflows.
Cash Application 30%
- Accurately apply incoming payments to customer accounts using our ERP software.
- Reconcile discrepancies between payment amounts received and outstanding invoices.
- Investigate and resolve payment-related issues promptly.
Qualifications And Skills
- Have a minimum of 2+ years of experience in accounts receivable with a strong understanding of accounting principles.
- Excellent communication and negotiation skills for interacting with both internal teams and external customers.
- Proficiency in using an ERP system and Microsoft Excel for data analysis and reporting.
- Detail-oriented with a high level of accuracy in data entry and customer account reconciliation.
- Ability to work independently and collaboratively in a fast-paced environment.
- Have a DCS, ACS in accounting or administration, college level.
- Proficiency in spoken and written French & English needed to ensure communication with clients across Canada.
- Master of the MS Office suite mainly Excel and Outlook.
- Knowledge of SAP Business by Design would be an asset.
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