Stakeholder Business Coordinator

Job Information

Job Title: Stakeholder Business Coordinator

Job Requisition ID: 89246

Ministry: Education and Childcare

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Temporary

Scope: Open Competition

Closing Date: November 23,2026

Classification: Administrative Support 6

Salary: $2,265.79 - $2,866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

The Ministry of Education and Childcare support students, parents, teachers and administrators from Early Childhood Services (ECS) through Grade 12. Through safe and caring schools for all students, Alberta’s government is making life better by investing in education - one of the most important investments we can make in our future. The Ministry has the following responsibilities: develop curriculum and set standards; evaluate curriculum and assess outcomes; teacher development and certification; support students with various learning needs; fund and support school boards; First Nations, Métis and Inuit and francophone education; and oversee basic education policy and regulations.

Role Responsibilities

Build connections. Drive collaboration. Make an impact.

As a Stakeholder Business Coordinator, you’ll bring people together, strengthen stakeholder relationships and help turn priorities into meaningful results.

Reporting to the Business Support Team Lead, the Stakeholder Business Coordinator supports Student Records and Operations by coordinating stakeholder communications, responding to inquiries and supporting service delivery. The role maintains training and operational materials, coordinates information sessions and Action Requests, tracks emerging issues, and supports process improvements. The position also contributes to PASI system enhancements and User Acceptance Testing (UAT) to help ensure accurate, efficient and responsive student record services.

Stakeholder Support & Service Delivery

• Monitor the Student Records Business Support Mailbox and respond to inquiries with timely, accurate and consistent information.
• Support the Student Records Call Centre, assisting school authorities, ministry staff and other stakeholders with inquiries and issue resolution.
• Research, verify and communicate information related to student records processes, policies and regulations.

Training, Communications & Coordination

• Develop, organize and maintain training materials, operational resources and multimedia content, ensuring accuracy and quality.
• Coordinate stakeholder information sessions, including scheduling, logistics and preparation of materials.
• Support the coordination and tracking of Action Requests (ARTs) as required.

Reporting & Continuous Improvement

• Compile data and prepare reports to identify trends and support operational decision-making.
• Monitor emerging issues and provide concise updates to the Team Lead.
• Identify opportunities to streamline processes, resolve routine issues and improve service delivery.
• Maintain and update operational manuals and supporting documentation.

PASI System Support & Testing

• Support PASI system enhancements and related administrative and documentation activities.
• Participate in User Acceptance Testing (UAT) to validate system functionality and ensure changes meet operational requirements.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Develop Networks: Build cross-functional relationships with identified key contacts, leading to accelerated decision making.
• Creative Problem Solving: Collaborate with internal and external stakeholders to define scope, facilitate root cause analysis and find optimal solutions.
• Systems Thinking: Drive efficiency by scoping and streamlining activities that require multi-team collaboration.

Qualifications

Minimum Recruitment Standard

High School Diploma and four years of related experience.

Equivalency

Directly related experience or education considered based on: one year of experience for one year of education or one year of education for one year of experience.

Preference will be given to candidates with a two-year diploma in Business Admi