Senior Customer Experience
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Direct Energy, an NRG company, seeks a Customer Experience Analyst to resolve inquiries escalated to the President, regulators, and third parties. You will draft formal responses, manage multi-channel communications, and ensure regulatory compliance while educating customers.
You’ll identify root causes, propose improvements, and support office visits. This role requires strong communication, analytical thinking, and teamwork in a fast-paced environment.