Field Operations Contract Manager

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

FIELD OPERATIONS CONTRACT MANAGER

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

The Field Operations Contract Manager is responsible for the technical oversight and quality control of subcontracted telecommunications installation work supporting residential, business, and multi-dwelling unit (MDU) fibre deployments. The role requires direct, hands-on experience in FTTH environments and the ability to independently assess, inspect, and resolve complex field installation issues. The position operates with limited supervision and serves as a technical authority and escalation point for subcontractor-performed installation work. Accountability includes ensuring installations meet approved designs, safety requirements, regulatory obligations, and internal quality standards.

Responsibilities & Key Duties

Subcontractor & Field Oversight

• Administer and enforce subcontractor agreements related to fibre and broadband installation work.
• Oversee subcontractor execution of residential, business, and MDU fibre installations to ensure compliance with technical specifications and installation standards.
• Inspect completed and in-progress installation work to verify quality, workmanship, and adherence to approved designs.
• Identify installation deficiencies and direct corrective actions to address quality or compliance issues.

Technical Field Support

• Provide technical oversight and guidance related to cabling, splicing, and fibre installation practices.
• Serve as the escalation point for complex field issues affecting live or pending customer installations.
• Diagnose and resolve installation challenges related to infrastructure readiness, access limitations, or workmanship deficiencies.
• Conduct site assessments to confirm installation feasibility and compliance with engineering and construction requirements.

Project Coordination

• Coordinate installation activities for small to mid-scale field deployment projects.
• Track installation progress against defined timelines and flag risks that may impact service delivery.
• Ensure subcontractor work aligns with approved schedules, scope, and cost controls.

Quality Assurance & Risk Control

• Apply established quality control processes to subcontracted installation work.
• Monitor compliance with telecom safety standards and regulatory requirements.
• Identify operational risks related to installation quality or subcontractor performance and implement mitigation measures.
• Participate in post-installation reviews to identify recurring issues and recommend corrective actions.

Documentation & Reporting

• Maintain accurater ecords of subcontractor performance, site inspections, deficiencies, and corrective actions.
• Prepare operational reports related to installation quality, field issues, and subcontractor compliance for internal review.
• Prepare daily productivity reports for upper management

Working Conditions

• Regular site visits in varying and sometimes unfavorable conditions
• Combination of office-based and field-based work with limited flexibility
• Availability for on-call support, including evenings and weekends asrequired
• Mandatory in-person attendance with no remote work option

Experience

• Extensive experience in telecommunications field operations.
• Demonstrated hands-on experience in FTTH installation environments , including fibre cabling and splicing practices.
• Experience overseeing or inspecting subcontracted telecom installation work.
• Strong working knowledge of telecom installation standards, safety requirements, and regulatory compliance.
• Proven ability to independently assess field installation quality and resolve technical issues.
• Experience supporting residential, business, and MDU telecom installations.

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