Remote Customer Care Team Lead

21 hours ago

Edmonton, Division No. 11, Canada ZayZoon Inc. Remote Full-time $77,000 - $94,000 Contract

ZayZoon is a fully remote company hiring a Customer Care Team Lead to drive KPIs and shape our customer care org across Canada and the U.S. You’ll lead a team, partner with teams across the company, and help embed a customer-first mindset at scale.

You’ll optimize support channels, design training programs, and own escalation processes. This is a pivotal role in delivering exceptional service and supporting ZayZoon’s growth goals.