Airport Security Service Delivery Manager

5 days ago

Richmond, Metro Vancouver Regional District, Canada Paladin-Airport-Security-Services Full-time $70,000 - $90,000/year

Lead airport security operations at Vancouver International Airport using compliance expertise and frontline leadership. Deliver safe, efficient passenger screening across every shift.

Paladin Airport Security Services seeks a Service Delivery Manager to lead screening checkpoint operations. You will drive operational excellence, regulatory compliance, and passenger experience while partnering with aviation security stakeholders. The position requires leadership, communication, and operational focus.

Key Responsibilities:

  • Own screening checkpoint operations and drive regulatory compliance
  • Lead, coach, and mentor Screening Officers
  • Meet daily KPIs and follow Standard Operating Procedures
  • Document security incidents, timelines, and actions taken
  • Support escalated complaints and operational security matters

Requirements:

  • Three years’ protective service leadership experience minimum
  • Bachelor’s degree or qualifying post-secondary and supervisory experience
  • Ability to acquire Transportation Security Clearance
  • Knowledge of security and employment legislation
  • Availability for morning, afternoon, and overnight shifts

Apply operational leadership, compliance knowledge, and communication skills to airport screening operations at Vancouver International Airport.