Customer Activation Manager at Ramp

2 days ago

Toronto, ON, Canada ramp Full-time $70,000 - $110,000 Contract
Elevate customer experiences with Ramp as a Customer Activation Manager. Leverage your expertise in onboarding and early growth strategies while driving results in a fast-paced, data-rich environment. As a key member of Ramp's Scaled Customer Activation team, you will manage onboarding and activation for self-service customers in both micro-SMB and SMB sectors. Your focus will be on ensuring effective onboarding within 60 days and fostering long-term growth. You will collaborate closely with the Product team to communicate customer feedback and identify automation opportunities.

Key Responsibilities
• Drive seamless onboarding for new Ramp customers
• Directly manage relationships with micro-SMB and SMB accounts
• Prioritize and balance multiple tasks for customer support
• Collaborate with Product teams on customer needs
• Identify automation opportunities for streamlined processes

Requirements:
• 3+ years in B2B sales or customer success
• Strong project and time management skills
• Excellent verbal and written communication
• Demonstrated ability to meet KPIs
• Experience managing a high-volume client book Bring your expertise in onboarding and customer growth strategies to Ramp, shaping impactful solutions for businesses.