Team Lead, Parking Enforcement, AVP Strategy Enterprise Comm

Parking and Transportation

Within AVP Strategy Enterprise Comm is currently seeking a Full-time Regular Team Lead, Parking Enforcement. Reporting to the Manager, Parking and Transportation Services, this position provides hands‑on leadership for parking enforcement operations while maintaining frontline enforcement responsibilities. The Team Lead serves as the primary operational resource for Parking Enforcement Officers, promoting customer education, regulatory compliance, service excellence, and consistent application of parking regulations. The role is responsible for training, mentoring, knowledge transfer, technology support, operational coordination and after‑hours towing response coordination. This position will work a variable schedule. The shifts will not be exactly the same days and times each week.

Summary of Key Responsibilities

(job functions include but are not limited to):

Enforcement Operations and Technology - 70%

• Enforce parking and traffic regulations fairly and consistently.
• Support implementation, testing and troubleshooting of enforcement technologies, handheld devices, permit systems and LPR technologies.
• Coordinate towing requests and vehicle impounds, including after‑hours requirements.
• Assist with traffic management, motorist assistance and event operations.
• Monitor operational issues and recommend process improvements.

Leadership and Operational Support - 30%

• Provide day‑to‑day leadership, guidance and support to Parking Enforcement Officers.
• Train, mentor, coach and onboard staff.
• Act as department knowledge keeper for regulations, procedures, technologies and best practices.
• Promote customer education and voluntary compliance initiatives.
• Support conflict resolution and complex customer interactions.
• Coordinate field operations during peak periods, special events and campus disruptions.

Qualifications / Requirements:

• High school diploma or equivalent; post‑secondary education is an asset.
• Experience in parking enforcement, municipal enforcement, security or related operational environment.
• Demonstrated leadership, training and mentoring experience.
• Strong customer service, communication and problem‑solving skills.
• Experience with computerized operating systems and enforcement technologies.
• Valid Alberta Class 5 Driver License and acceptable driver abstract.
• Ability to frequently work evenings and weekends.

Application Deadline: October 16, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under General Job Family, Phase 4.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest‑ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands‑on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start‑ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution‑wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit‑based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous‑based events and processes are impacting curriculum, programming and polices at the University of Calgary.

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