Development Compliance Officer

Job Number: 56238Consider the opportunity of Development Compliance Officer
- Planning Technician I with the Development Compliance Unit, Development Services Branch, and join an enthusiastic, collaborative enforcement and planning team to resolve land use issues and improve Edmonton's livability. You will become a skilled communicator by working with the team and stakeholders in neighbourhoods and business communities.
The role of these positions is to provide inspections and compliance functions within the Development Compliance Unit’s new Specialized Enforcement team. This new team will primarily focus on priority complaint types including lodging houses, secondary suites, and hardsurfacing for newer properties developed after 2016. This role will also undertake proactive inspections of priority development concerns. Critical elements of this position include supporting and improving Edmonton’s livability by supporting The City Plan through ensuring compliance with the City of Edmonton’s Zoning Bylaw 20001 and the Municipal Government Act. You will handle complaint files through the Unit’s established ‘4E’ escalated enforcement model. Additionally, you will provide information, interpretation, and direction regarding the Zoning Bylaw to development industry stakeholders, members of the public, and internal staff. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.
What will you do?Manage a caseload of compliance files through enforcement and inspections activities, preserve inspection information and evidence in accordance with statutory and legal regulations and internal inspection proceduresResearch, inspect, and investigate commercial, industrial, and residential property histories in accordance with established procedures for file reviews, to ensure development has been constructed in accordance with the approved plans, permits, and the Zoning BylawReview development plans to ensure those plans conform to standards, policies, and bylaw requirementsDrive to and from sites with suspected bylaw contraventions, including occupied interior buildings, finished exterior sites, and active construction sitesCollect evidence and other information of bylaw contraventions while on site, which may include photographic evidence, measurements, and owner and/or witness statementsApply appropriate elements of the escalated enforcement model where there are bylaw infractions. This includes providing education to citizens, issuing written or verbal warnings for non-compliance, or issuing enforcement orders, tickets, or violation noticesPrepare case files, presentations, court briefs, and appeal hearings, and give evidence in court and Subdivision and Development Appeal Board hearings to provide accurate accounts of evidence from the investigations and to justify inspection, approvals, or enforcement decisionsProcess and respond to a high volume of complaints related to the Zoning Bylaw and provide technical advice and instructions regarding policy and proceduresOther duties as requiredQualifications:2-year diploma in Planning, Criminal Justice, Police & Investigations, or a related field from a recognized post-secondary institution2 years of experience in planning, inspections, and enforcement-type workEligibility to obtain and maintain Bylaw Enforcement Officer statusSkills required for success:Demonstrated ability to apply critical thinking, ethical judgement, discretion, professionalism, and diplomacy when working through complex inspections, compliance, and enforcement mattersStrong analytical thinking skills and demonstrated attention to detailStrong customer service and conflict resolution skills
- with the ability to actively listen and communicate inclusively and respectfully, and to manage and resolve confrontational situations effectivelyKnowledge and experience with planning or enforcement terminology, practices, procedures, and work methodsAbility to interpret regulatory, legal, and statutory documents including legislation and bylaws governing the business activities of the area such as the Zoning Bylaw and the Municipal Government ActProficiency and familiarity with reading and interpreting construction blueprints, development permit plans, real property reportsDemonstrated ability to conduct inspections and gather evidence in all weather conditions while working alone and maintaining a high standard of safety on active construction sites, or other commercial, industrial, or residential propertiesKnowledge of investigative techniques, bylaws, enforcement powers and authority, court proceedings, and rules of evidenceStrong organisational skills with the ability to work independently and with a high degree of accuracy without additional support/review/proofreadingExceptional organisational and time management skills with a demonstrated ability to prioritise high volumes of competing workStrong verbal and written communicat