Program Coordinator – Sport

Why work for the Town of Canmore? For starters, you can take great pride in our organization, its positive work culture, and our exceptional team of talented professionals, who accomplish outstanding work each and every day for our citizens. Our team is composed of many compassionate professionals who value giving back to the community and are guided by the organization’s core values of Wellness, Respect, Integrity, Service, and Teamwork. As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore.

Position Overview:

Reporting to the Supervisor of Recreation, the Sport & Fitness Coordinator plans, promotes, delivers, and evaluates inclusive sport, fitness, wellness, and active living programs. This role leads staff, volunteers, and partners to provide safe, inclusive, high-quality, and sustainable services that increase participation, support community well-being, and deliver excellent customer service. It also provides operational leadership, oversees fitness spaces, and may include teaching core fitness classes to maintain service standards. As a member of the Recreation Leadership team, this position supports all business units and facility operations, helps oversee public spaces, and promotes a safe, respectful, and welcoming environment.

Core Accountabilities:

Program Development and Delivery

• Plan, deliver, evaluate, and continuously improve sport, fitness, wellness, active living, and recreation programs, including core classes, registered programs, and drop-in sport opportunities.
• Assess community needs, participation trends, and industry best practices to develop new programs and enhance existing services.
• Monitor program registrations and participation levels, adjusting schedules, services, and offerings to meet community needs and organizational objectives.
• Lead the management of fitness equipment and program supplies, including preventative maintenance, purchasing, cleaning, and inventory.
• Contribute to budget development, financial reporting, and revenue monitoring, supporting achievement of participation, service, and revenue targets.

Customer Service and Community Experience

• Communicate effectively and respectfully with staff, participants, community partners, and other interest holders to promote engagement, collaboration, and positive relationships.
• Develop and maintain partnerships with community organizations, recreation service providers, and other interest holders.
• Promote a positive image of the Town of Canmore and support marketing, communications, customer service, and community engagement initiatives that increase awareness and participation.

Staff Coordination and Leadership

• Recruit, train, schedule, supervise, and evaluate staff and volunteers.
• Provide leadership within the Recreation Department that fosters a collaborative, positive, and high-performing work environment.
• Participate in team meetings to identify opportunities, solve challenges, and improve service delivery.
• Participate in the Manager on Duty program, providing after-hours leadership, operational support, and issue resolution as required across all business units.
• Support the management of public spaces in Recreation facilities.
• Demonstrate leadership, accountability, and professionalism while modeling Town values and contributing to a culture of continuous learning and exceptional service delivery.

Collaboration and Continuous Improvement

• Contribute to service continuity, program growth, and innovation through creative problem-solving and continuous improvement initiatives.
• Develop and maintain collaborative relationships with internal teams, community organizations, recreation service providers, and other interest holders.
• Demonstrate collaboration, innovation, and accountability in support of departmental and organizational priorities.

Health and Safety

• Fulfill the Supervisor responsibilities under the Town’s Health & Safety Directive, ensuring compliance with health and safety legislation, risk management practices, and organizational policies and procedures.
• Maintain safe and inclusive environments for staff, contractors, volunteers, and participants. Promote compliance with WCB, OHS, and other applicable legislation
• Support operational risk management by monitoring facilities, equipment, programs, and service delivery practices to identify and address potential safety concerns.

Key Competencies

• Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes
• Actively contributes to team success by reliably participat