Volunteer & Community Engagement Specialist

About Us

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province. With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most. Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

Why This Role Matters

This role plays an important part in building and sustaining the volunteer partnerships that help make Ronald McDonald House BC & Yukon’s programs possible. By coordinating volunteer recruitment, supporting community volunteer engagement initiatives, strengthening group volunteer experiences, and helping develop youth volunteer pathways, this position helps ensure a strong pipeline of passionate individuals and community partners who contribute to our mission. Success in this role means creating meaningful volunteer experiences, supporting long-term community volunteer relationships, and helping develop consistent tools, workflows, and engagement opportunities that expand awareness of volunteer opportunities and enhance the impact of Ronald McDonald House BC & Yukon across the province.

About The Role

The Volunteer & Community Engagement Specialist is responsible for coordinating volunteer recruitment, volunteer engagement, community volunteer partnerships, group volunteer programs and volunteer recruitment support for signature events across Ronald McDonald House BC & Yukon. Reporting to the Manager, People & Culture, this role serves as a key resource for volunteer engagement practices, tools, workflows, and community volunteer partnerships. The Specialist works closely with leaders across the organization, community volunteer groups, schools, businesses, and volunteers to build strong relationships and create exceptional volunteer and experiences that advance the mission, strengthen awareness, and support organizational growth.

Key Responsibilities

Volunteer Recruitment & Volunteer Resources

• Lead volunteer recruitment including outreach, information sessions, application screening, interviews, reference checks, and placement recommendations.
• Coordinate volunteer onboarding processes, orientation sessions, required screening and documentation.
• Maintain volunteer role descriptions and collaborate with departments to identify volunteer needs and opportunities.
• Support volunteer retention and engagement through ongoing communication, feedback, and relationship building.
• Coordinate organization-wide volunteer recognition initiatives and provide tools and guidance that help departments recognize volunteer contributions consistently and meaningfully.
• Develop and maintain volunteer engagement tools, templates, workflows, and resources that support consistent volunteer practices across departments.
• Act as a resource to departmental leaders regarding volunteer management practices and volunteer experience initiatives.

Volunteer Reporting & Program Administration

• Maintain accurate volunteer records, participation data, and program metrics.
• Handle volunteer information with appropriate confidentiality and in accordance with organizational privacy policies and applicable requirements.
• Prepare and distribute regular volunteer reports and dashboards.
• Monitor volunteer recruitment, retention, engagement, and service trends.
• Ensure volunteer records, compliance documentation, and program information are current and accurate.