Analyst, Recreation Business Systems

Job Opening Number: 107236

Job Requisition Number: 562

Number of Positions: 1

Job Type: Union

Job Code: Analyst, Recr Business Systems

Department: COMMUNITY SERVICES

Division: Recreation

Salary Range

1st Step $84,247.80 per annum

2nd Step $88,706.80 per annum

Job Rate $93,329.60 per annum

Job Grade: 009

Job Status and Duration: Full Time (FT), Regular (R)

Hours of Work: 35 Hour work week

Location: 175 Sandalwood Pkwy W

Posting Date: September 28, 2026

Closing Date: October 9, 2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

Position Duties

Reporting to the Coord, Rec Business Systems, this position is responsible for providing analysis, recommendations and support for Recreation systems, in order to ensure optimum functionality and configuration that supports user requirements. This role provides excellent customer service while protecting the integrity of Recreation systems.

• Business Analysis:
• Determines operational objectives studying business functions, gathering information and user requirements, identifying problems, evaluating options and recommending solutions
• Consults with functional and management staff to identify, define and document procedures and problems, and identify issues with system functionality
• Collates, analyses and interprets data pertaining to complex problems and/or unexpected situations
• Implements approved process improvements, using project management methodology to document processes, functionality, timelines and expected results
• Provides analytical advice and assimilates data for statistical overviews; troubleshoots emerging issues to ensure prompt resolution within the confines of system accountability
• Day-to-Day Operational Support & System Management:
• Acts as the subject matter expert, problem solving and responding to day to day user inquiries, taking appropriate action in a timely manner supporting system maximization
• Conducts regular reporting and system audits to maintain system integrity and identifies deviations for appropriate review or disciplinary measures
• Ensures required functionality and reporting capability meet the needs of the Corporation and end users
• Ensures system and user compliance with policies, procedures and methodologies, by providing ongoing analysis, system maintenance and functional support
• Assists with system upgrades, including testing and communication of continuous improvements of the software system
• Configures changes such as but not limited to fees, memberships, programs, Point of Sale, equipment, GL accounts, accounting settings, subsidy, user interface and reporting requirements within the system parameters
• Makes recommendations relating to software development changes to ensure seamless system operation
• Best Practices:
• Keeps abreast of emerging software development and upgrades, and makes applicable recommendations
• Continuously reviews industry best practices to identify improvements in alignment with the strategic direction of Recreation Division
• Maintains current documentation of all system procedures and functions within Recreation, including testing procedures for new features
• User Support:
• Provides user support and troubleshoots functionality issues; advises on problems pertaining to system usage
• Provides reference guides in various media forms (i.e. written, video, etc.) for users and provides training as required; provides help desk support pertaining to relevant system requests
• Project team member:
• Participates on project teams and focus groups for system improvement and upgrades
• Works with team members to identify opportunities and risks to current and forecasted projects
• Communicates business objectives and articulates end user needs to committees, ensuring the system is not compromised with improper usage
• Co-leads monthly meetings in collaboration with IT Division
• Liaises with third party vendors on issues of system capability requests and development and identification of solutions

Selection Criteria

• High school (Grade 12) graduation plus an additional program of three to four years in Computer Science, Business Management, Information Technology, Bachelor of Commerce or Bachelor of Technology or equivalent

Required Licence Certification

• Non-probationary valid Ontario Class G driver’s licence