Customer Quality

4 days ago

Toronto, ON, Canada Merrithew® Full-time $75,000 - $100,000/year

Merrithew in Toronto seeks a Customer Quality and Service Supervisor to lead the day-to-day customer service function, manage escalations, and collaborate with Quality, Operations, Engineering and Product Development to resolve product issues. The ideal candidate has 5-7 years in quality-related roles, 3+ years in B2C service, strong leadership, and a track record of process improvement and CAPA.

This role offers a competitive Canadian salary and benefits within a growing fitness education