Complex Case Management Senior Specialist
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Key Responsibilities
• Take ownership of high-value escalations from users
• Negotiate effectively in urgent and complex scenarios
• Serve as a subject matter expert in case handling
• Provide user-friendly explanations of policies
• Support continuous improvement initiatives for user satisfaction
Requirements:
• Minimum of 2 years in customer service or call centers
• Proven ability in managing complex cases
• Advanced active listening and conflict resolution skills
• Good organizational skills in a fast-paced setting
• Flexibility for weekend and holiday shifts Join Teleperformance and leverage your skills to deliver outstanding customer service.
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