NOFRILLS Customer Experience Specialist

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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

What you'll do:

• Working with a group of assigned stores, ensure department adherence to company policies/procedures and consistent execution of format process and strategy. Determine how variances from policy or strategy should be addressed.

• Specialists will work in partnership with the store colleagues to set directives, train and maintain the visual standards for merchandise presentation, coach existing and new colleagues on company floor standards for appropriate visual presentation and placement of merchandise during the store visit.

• Will be the Liaison between Merchandising and Operations to ensure the communication is effective to the stores (re-execution on key programs, seasonal programs, category relines, new program rollouts) taking feedback to the merchandising teams and stores, and ensuring issues get addressed.

• Participate in weekly conference calls, Business Unit Feedback/priorities, merchandising feedback in store execution challenges or opportunities, review any new processes.

• Conduct store visits, analyze department performance and provide feedback to District, Store and Department Managers. Develop action plans to address any gaps in performance or procedure. Follow up with Department and Store Managers on prior feedback/action plans in order to ensure continuous department improvement. Keep District Managers and Director abreast of progress on improvement plans in their respective stores.

• Help identify stores that require priority assistance with merchandising, reduce shrink, and develop action plans with Department Managers and Store Managers to address this issue, and work with them to implement the action plan.

• Work with departments on customer feedback and requests for new products to ensure high levels of customer service are provided.

• Ensure that department budgets are met and that departments achieve targets for sales, margins, period end results, inventory, and shrink, and other CLASS measurements.

• Help departments resolve external issues such as vendor credits and internal issues such as labour scheduling and interpersonal conflicts.

• Provide direction and support to assist with new store openings and refurbishments

• Conduct 2-4 merchandising workshops for store colleagues to attend for training on up to date brand standards.

• Follow up on Directive compliance, Business Unit initiatives and programs

• Review merchandising expectations on programs, new deliveries arrivals.

• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

• Operational experience as a specialist, preferably in the relevant department

• Retail management experience; experience working in multiple formats a plus

• Excellent problem solving, communication and interpersonal skills

• Adapt to change required by the business

• Ability to handle multiple tasks simultaneously

• Acts with integrity and respect

• Assumes and completes other duties as assigned by Supervisor

• Proficient in Microsoft office (excel, outlook, power point)

• Adopt & Share Workplace Culture, Values and Behaviours

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offro