Program Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring that program services are carried out in an effective and efficient manner in keeping with The Salvation Army guidelines and policies. The Residential Program Manager also ensures that resources of the department are being used to their greatest potential in the implementation of The Salvation Army’s mission.

Position Purpose summary

The Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring that program services are carried out in an effective and efficient manner in keeping with The Salvation Army guidelines and policies. The Residential Program Manager also ensures that resources of the department are being used to their greatest potential in the implementation of The Salvation Army’s mission.

Accountabilities

General

• In consultation with the Program Director, assist with the development and implementation of policies and procedures.
• Report any safety hazards, maintenance problems, equipment, or supply needs to the Program Director.
• Work with the Program Director to ensure that the programs meet contractual and legal, requirements.
• Coordinate storage and retrieval of personal items with support staff.
• Ensure that all procedures, rules, and guidelines for the safety and security of clients and staff are enforced impartially.

Program

• Develop, administer, and direct The Salvation Army Thunder Bay, Journey to Life Centre residential programs.
• Assist in developing appropriate services for the clients of the Thunder Bay, Journey to Life Centre.
• Ensure that information available to staff/clients regarding community resources is up-to-date and accurate.
• Ensure that staff is following appropriate policies with respect to clients requiring medical attention and/or medication.
• Ensure appropriate liaison with outreach/community workers who come into the Thunder Bay, Journey to Life Centre.
• Ensure that program supplies are available.

Administration

• Develop and implement shift change procedures, logbook documentation and any other tools required for effective communication of overall client services.
• Prepare statistical and operational reports as required by The Salvation Army Thunder Bay, Journey to Life Centre.
• Regularly review and revise, if necessary, the effectiveness of the client intervention/case management system.
• Ensure that shift documentation and client/case management files are properly maintained.
• Identify job vacancies and follow The Salvation Army hiring procedures, directly involve the process of hiring, orientation, and employee development; provide ongoing, consistent coaching, performance feedback, and manage the evaluation of Residential Programs’ staff.
• Responsible for preparing, posting, and maintaining departmental staff schedules and ensuring staff coverage and replacement for staff absences.
• Approving staff time off request in Workday, and input and approve all employees’ work hours in Workday.

Health and Safety

• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
• Ensure that the measures and procedures prescribed (OH&SA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
• Provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. <