Employment Counsellor, Job ID #8172

This position is open to FNIM candidates only

Position Summary:

The Supervisor, Mooka’am provides clinical and operational leadership to an interdisciplinary team delivering culturally grounded services to children, youth, adults and families. The role supports consistent clinical practice, strengthens family-focused interventions, oversees staff performance and development, and builds relationships with internal programs and external partners. Through a Two-Eyed Seeing approach, the Supervisor brings Indigenous and contemporary clinical knowledge together to promote safe, coordinated and responsive service delivery.

Key Responsibilities:

• Supervises Mooka’am clinical staff who provide individual, dyadic, family and group counselling and other clinical supports and interventions for children, youth, adults and families.
• Provides operational and clinical oversight of the SickKids partnership and ensures that clinical staff are prepared to deliver family-focused services.
• Provides clinical supervision and guidance across therapeutic modalities, including child-centered play interventions, youth mental health, adult services, parent–child and caregiver–child dyadic work, attachment-based practice and family work.
• Leads a Two-Eyed Seeing approach that brings Indigenous knowledges, cultural practices and contemporary clinical interventions together in service delivery and clinical supervision.
• Develops and delivers culturally grounded training that strengthens staff knowledge, practice and confidence in integrating Indigenous approaches to healing into clinical services.
• Supervises Developmental Case Managers who provide service navigation and coordinated support to children and adults with exceptionalities, including fetal alcohol spectrum disorder, autism and medical conditions.
• Provides direct supervision to staff, including hiring, determining work priorities, assigning duties, providing direction and training, setting performance standards, conducting performance appraisals, and taking corrective or disciplinary action if necessary.
• Provides direction to clinical staff and relays corporate mandates, goals and objectives.
• Serves as a clinical resource and provides or arranges clinic training.
• Ensures that staff identify and respond to clients’ cultural needs, including facilitating appropriate access to Elders and Traditional Teachers.
• Monitors clinical practice to ensure services remain culturally responsive, family focused and consistent with agency standards.
• Maintains and updates program policies, procedures, clinical operations manuals and related practice guidance to support consistent and accountable service delivery.
• Protects the confidentiality and privacy of client, employee and Agency information in accordance with legal, ethical and organizational requirements.
• Develops and strengthens partnerships, service agreements and referral pathways with internal programs and external organizations.
• Maintains current knowledge of community resources and social service providers, builds effective working relationships and participates in community planning committees as appropriate.
• Facilitate communication among staff, clients, community resources and other stakeholders to support coordinated and responsive service delivery.
• Ensures compliance with program policies, procedures and funder requirements, including the accurate and timely completion of required reports.
• Performs other related duties and responsibilities as required.

Minimum Qualifications and Skills:

Education and Experience:

• Strong understanding and practice of Indigenous approaches to healing, including land-based practices and cultural knowledge.
• Connection to FNIM communities and knowledge and awareness of the diverse urban Indigenous population.
• Bachelor's or Master's degree in Psychology, Social Work, Counseling or a closely related field.
• Three years of experience in clinical supervisory/management.
• Demonstrated experience in supervising staff in the areas of: Coaching, setting goals for performance and deadlines in ways that comply with NCFST plans and vision.
• Experience organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Familiarity with operational functions as they relate to managing attendance, vacation, sick time, etc.
• Experience in program development is an asset.
• Experience using Coyote Caseworks would be an asset.
• Pass a Vulnerable Sector Police Record Check Knowledge.
• Demonstrated understanding, and commitment to, integrating the Native Child and Family Services of Toronto Mission and values in to practice, service and relationships.
• Understanding and grounding in cultural and social issues affectin