Agile Service Delivery Manager Hybrid

1 day ago

Montreal, QC, Canada Compunnel Inc. Full-time $100,000 - $120,000 Contract
Lead agile service delivery as an Agile Service Delivery Manager in a hybrid role. Drive technology projects, enhance team performance, and ensure exceptional customer experiences. The Agile Service Delivery Manager is pivotal in managing high-impact projects and aligning them with business goals. With over seven years of experience, your analytical leadership will facilitate agile practices across cross-functional teams and streamline service delivery processes. You'll coordinate incident management, prioritize backlogs, and deliver comprehensive performance reports while fostering a culture of continuous improvement.

Key Responsibilities
• Lead end-to-end service delivery across agile teams
• Oversee incident and change management processes
• Facilitate agile ceremonies and coach teams
• Develop performance reports for stakeholders
• Manage project risks and dependencies

Requirements:
• 7+ years in IT service delivery and project management
• 3+ years in an agile environment
• Proficient in Jira, Confluence, and ServiceNow
• Strong leadership and communication skills
• Bachelor's degree in related field Elevate service delivery and project management by leveraging your agile expertise to enhance customer satisfaction.