Hospital Manager

Are you passionate about high-quality medicine, hiking, kayaking, and nature? Are you looking to escape the hustle and bustle of the larger cities, but still want to retain access to all the amenities? Look no further Timmins Animal Hospital has an amazing opportunity for a Hospital Manager interested in growing the practice for a community in need. If you're passionate about providing unparalleled high-quality care for pets and want to love what you do, and where you live - we want to hear from you.

The Hospital Manager provides onsite leadership and oversight of the management team to ensure that high quality care is provided to our patients and their people. You will be responsible for leading the processes and practices that will make the Hospital a welcoming, energizing, and rewarding place to work.

The successful candidate will be scheduled for 40 hours per week on-site at the Hospital.

Timmins offers countless Great Canadian outdoor opportunities just off its doorstep, and with a population of over 40,000, residents of Timmins simultaneously enjoy all the amenities the larger cities offer, without the commute, traffic, or expensive property prices.

Timmins Animal Hospital has been a full-service animal hospital since 1974. We are devoted to managing the health of your dogs and cats. We have always emphasized preventative health care for our patients and this remains our focus to this day. In addition to preventative care, you can look to us for veterinary medical, surgical and dental services too. We offer the convenience of our own in-house laboratory, and are equipped for diagnostic imaging (radiography and ultrasonography) to aid in the diagnosis of internal conditions and for assessing orthopedic (bone) disease and injuries.

Key Duties & Responsibilities

• To support in recruitment initiatives to grow the practice from a companion animal hospital to include emergency and referral services
• Expand clinical services and service offerings
• Develop strong marketing campaigns to promote new service offerings and increase patient volume
• Foster relationships with college programs to aid in recruitment initiatives
• Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care
• Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care
• Strategic Planning
• Business plan development and championing its implementation
• Accreditation, Certification and other Medical SOPs
• Client Care, Patient Care and Compliance
• KPI management, Best Practices and Operational SOPs
• Revenue growth and cost management, particularly in the area of labor and Cost of Sales (COS)
• Teambuilding and Professional Development, considering patient and hospital needs
• Human Resources Management & Conflict Resolution
• Hiring, Onboarding, Training
• Performance Reviews
• Client Service & Hospital marketing support
• Monthly analysis and reporting, and operationalizing areas for improvement
• Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses
• Maintain the exceptional relationship that has been built with hospital leads and their teams and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards
• Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals
• Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching
• Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making
• Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare
• Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital
• Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit
• Set others up for success and foster open, proactive, and cooperative relationships
• Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics
• Ensure clients, team members, and all other key stakeholders experience engaging, mo