Senior Product Manager, ONE ID

What Ontario Health offers:

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career.

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career? Consider this opportunity.

The role is responsible for the strategy, planning, and execution of the ONE ID product roadmap.

Here is what you would be doing:

• Develops and manages the ONE ID product roadmap and backlog, aligning priorities with product vision, customer needs, organizational objectives, and cross-functional dependencies.
• Works with management and cross-functional teams to define and evolve the product vision and identify opportunities and synergies across Ontario Health product portfolios.
• Serves as a subject matter expert for ONE ID, maintaining a strong understanding of the product, its domain, logical architecture, customer needs, and relevant industry trends.
• Leads user research and stakeholder engagement to understand, identify, and validate customer needs and improve the overall user experience.
• Translates product vision and business needs into clear functional requirements, user stories, acceptance criteria, and non-functional requirements, including security, privacy, legal, and maintainability considerations.
• Leads requirements elicitation, analysis, validation, and prioritization using appropriate techniques such as interviews, workshops, process mapping, surveys, use cases, and product analysis.
• Leads product planning and refinement activities to ensure requirements, priorities, acceptance criteria, and expected outcomes are clearly understood by delivery teams.
• Collaborates closely with Software Development, Quality Assurance, DevOps, Experience Design, and other teams throughout the product development lifecycle.
• Identifies cross-product dependencies, risks, bottlenecks, and blockers, working across teams and portfolios to support timely product delivery.
• Conducts impact and stakeholder analysis and develops appropriate communication approaches to support product changes and releases.
• Monitors product performance and KPIs and identifies opportunities to enhance product quality, user experience, operations, and maintainability.
• Champions continuous improvement and the adoption of effective product management and Agile practices within the team and across related product teams.
• Provides product leadership, knowledge sharing, and mentorship to support effective decision-making and product delivery.
• Builds and maintains positive relationships with internal and external clients, partners, government organizations, and other stakeholders.
• Works independently with minimal supervision, exercising sound judgment and escalating decisions with broader organizational impact as appropriate.

Education and Experience

• Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or a related discipline, or equivalent experience.
• 10+ years of relevant experience in product management, including experience working with IAM solutions/environments.
• 10+ years of experience with formal requirements elicitation and analysis techniques.
• 10+ years of experience working in a software development environment.
• 10+ years of experience owning and managing product backlogs and releases.
• Certified Scrum Product Owner and/or Scrum Master designation is considered an asset.
• Strong knowledge of Agile product management practices and the ability to apply appropriate approaches based on product and delivery needs.
• Excellent knowledge of documentation and collaboration tools such as Confluence or similar platforms.
• Excellent knowledge of JIRA or similar issue and work-tracking tools.