Bilingual Customer Service Representative
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Adecco is currently hiring a Bilingual Customer Service Representative (French/English) to support our client’s operations within the oil & gas and retail sector. In this role, you will deliver best-in-class customer service and manage relationships with both existing and new wholesale customers across a national sales network.
Schedule: Monday to Friday | 8 hours/day | 100% in-office
Job Type: 12-month contract | Full-time
Key Responsibilities:
- Coordinate, create, and respond to CRM activities related to existing accounts and new account setup, including pricing and tax exemptions
- Create and maintain customer master data in D365 CRM for Sales and Credit teams (Direct Sales, Retail, Wholesale Distributors, and fuel card accounts)
- Collaborate with cross-functional teams including Sales, Marketing, Distribution, Asset Management, Credit, and Invoicing to support account setup and ongoing customer needs
- Ensure the accuracy, security, and reliability of customer and fuel supply information
- Generate reports based on customer needs and provide recommendations and best practices for utilizing product management platforms
Qualifications:
- Fluency in both French and English (written and verbal)
- Post-secondary education or degree in a relevant discipline
- 5+ years of experience in a related field (e.g., customer service, business, sales, or marketing)
- Experience providing sales support, administrative support, or customer-facing support functions
- Strong analytical skills and a high level of proficiency in Excel, including data management and reporting
- Ability to thrive in a fast-paced, high-volume environment while managing multiple priorities and deadlines
- Tech-savvy, with the ability to quickly learn and adapt to new and complex systems, tools, and processes
- Demonstrated ability to work independently, take initiative, and proactively drive tasks to completion
- Experience managing and prioritizing backlogs, requests, or customer inquiries in a timely manner
- Strong attention to detail with a focus on accuracy, quality, and follow-through
- Ability to collaborate effectively with cross-functional teams while maintaining a customer-focused approach
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.
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