Manager, Talent Acquisition Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Talent Acquisition Operations team helps shape the experiences, processes, and practices that support our hiring strategy across CIBC. As a Manager, Candidate Care and Talent Acquisition Operations, you'll lead three key areas of this role: people leadership for the Candidate Care Specialist team, training and change enablement for the broader Talent Acquisition (TA) function, and process improvement across TA operations. You'll coach and support the Candidate Care team, manage escalations, and use reporting and insights to improve team capacity, service quality, and the overall candidate experience. You'll also oversee training resources and documentation for the broader recruitment team by developing clear materials such as quick reference guides (QRGs), process documents, and communications that support Talent Acquisition operations. In addition, you'll help drive change management and continuous improvement initiatives that strengthen operational effectiveness across the TA function.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Candidate Care team leadership: Lead and support the Candidate Care Specialist team by providing coaching, direction, and day-to-day guidance. Manage escalations, remove barriers, and help the team deliver a consistent, high-quality candidate experience.
• Reporting and operational insights: Lead reporting for the Candidate Care function by analyzing capacity, service levels, process quality, and performance trends. Translate insights into clear actions and recommendations that improve efficiency, service delivery, and team effectiveness.
• Operational training and resources: Manage operational training for the broader TA team by designing, coordinating, and delivering training related to new and updated processes, tools, and procedures. Create, maintain, and improve supporting resources such as QRGs, process documents, training materials, and team communications to ensure they are accurate, accessible, and aligned to operational requirements.
• Operational change management: Support operational change initiatives across TA by developing communications, training, and implementation support for new processes, tools, and procedures. Help teams understand and adopt changes effectively so they can be applied consistently in day-to-day operations.
• Process improvement and innovation: Identify and implement opportunities to improve workflows, strengthen controls, and simplify how work gets done across the Candidate Care team and the broader TA function. Explore opportunities to leverage automation, artificial intelligence, and other innovative solutions to improve efficiency, scalability, and the candidate experience.
• Relationship management: Build strong relationships with TA leaders, recruiters, specialists, and internal partners to understand priorities, align on solutions, and support successful execution of initiatives.

Who you are

• You can demonstrate experience in talent acquisition operations or process improvement. You bring strong experience supporting recruitment or talent functions, with the ability to balance day-to-day operational leadership and longer-term improvement initiatives. It’s an asset if you have experience with Workday from a Talent Acquisition perspective.
• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You can demonstrate experience in training delivery, change management, process documentation, and reporting tools.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

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