Customer Support Specialist Toronto
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Customer support at Baseline combines Intercom expertise and problem-solving in a full-time, in-person Toronto position. Help private lenders resolve issues accurately.
As a Customer Support Specialist, you will understand clients’ workflows, needs, and pain points across private credit businesses. You will support users of Baseline’s operating system for private real estate lenders. The work spans customer communication, self-serve resources, onboarding, and product feedback.
Key Responsibilities:
- Respond to inbound Intercom tickets and customer emails
- Write support documentation, FAQs, and help centre content
- Record Loom videos explaining workflows and troubleshooting steps
- Deliver high-quality one-to-one video customer support
- Identify bugs and usability issues for product teams
Requirements:
- Exceptional intelligence and communication skills
- Obsessive problem-solving approach to customer issues
- Tenacity to move past roadblocks
- Full-time availability for five in-office days weekly
- Work at Baseline’s 507 King Street East location
Apply customer communication, troubleshooting, and product feedback skills while supporting Baseline’s private lending platform in Toronto.
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