Microsoft Exchange Operations Analyst
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Microsoft Exchange expertise powers this Support Analyst position at BMO in Toronto, supporting mission-critical systems across infrastructure, applications, and security.
This Support Analyst role requires four to seven years of IT or business experience and hands-on Exchange 2019 or Exchange Online experience. You will support messaging services, monitor environments, restore service, and resolve production incidents. The position also involves ITIL processes, networking, Windows troubleshooting, and email security products.
Key Responsibilities:
- Monitor infrastructure, applications, security, and business transactions
- Restore services and resolve production incidents within service agreements
- Deploy applications, infrastructure, and production environment changes
- Provide inbound technical and application support to end-users
- Coordinate incident management and engage contracted third-party providers
Requirements:
- Four to seven years of IT or business experience
- Five to seven years working with Exchange 2019 or Exchange Online
- In-depth Microsoft Exchange and messaging services knowledge
- Three to four years with IronPort or Proofpoint
- Strong TCP/IP, DNS, SMTP, and Windows troubleshooting knowledge
Apply Exchange, messaging, monitoring, and incident management expertise to support BMO’s critical technology operations in Toronto.
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