Branch Administrator, Langford, BC

Branch Administrator

Location: Langford & Duncan, BC
Employment Type: Full-Time, Permanent
Schedule: Monday to Friday, 8:00 AM to 4:30 PM
Work Arrangement: Onsite
Compensation: $28.00 to $30.00 per hour

About the Opportunity

We are seeking a detail-oriented and customer-focused Branch Administrator to support our Langford and Duncan locations. This entry-level administrative role is ideal for someone who enjoys working in a fast-paced office environment and takes pride in providing exceptional customer service and administrative support.

As the first point of contact for customers, vendors, and dealership personnel, you will play a key role in ensuring branch operations run efficiently. The successful candidate will possess excellent communication skills, strong organizational abilities, and a proactive approach to supporting multiple departments.

Key Responsibilities

Front Desk & Reception

• Operate the dealership switchboard and manage incoming calls through the Zoom phone system.
• Welcome customers and visitors, answer general inquiries, and direct them to the appropriate personnel.
• Open, sort, and distribute incoming mail and prepare outgoing mail.
• Receive and distribute incoming faxes and courier deliveries.
• Coordinate courier services for incoming and outgoing shipments.
• Order and maintain office supplies on a regular basis.
• Post holiday hour signage as required.
• Act as the primary contact for building and maintenance vendors, including janitorial, landscaping, coffee services, and security providers.
• Communicate urgent facility issues to management and maintain accurate contractor contact lists.

Administrative Support

Support various departments with administrative duties, including:

Parts & Service

• Filing, scanning, and document management.
• Data entry and customer correspondence by mail or email.

Accounts Payable

• Filing and scanning documents.
• Entering debit and credit memos into internal systems.

Accounts Receivable

• Processing customer payments for walk-in transactions and phone payments.
• Ensuring payment documentation is completed accurately and in accordance with company procedures.

General Administration

• Provide additional administrative support and complete other duties as assigned.

Operational & Elite Support

• Support dealership 5S and continuous improvement initiatives.
• Complete daily operational tasks and maintain workplace standards.
• Ensure reception and customer lounge areas remain clean, organized, and welcoming.
• Maintain customer amenities such as coffee and refreshments.
• Participate in ongoing training programs and support branch initiatives.

Qualifications

Required

• High school diploma or equivalent.
• 1 to 2 years of experience in an administrative, receptionist, customer service, or office support role.
• Professional telephone etiquette and excellent interpersonal skills.
• Proficiency with Microsoft Office, including Word and Outlook.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and multitask effectively in a busy office environment.
• Reliable, punctual, and capable of handling confidential information with discretion.
• Familiarity with general office equipment, including scanners, copiers, fax machines, and postage systems.

Assets

• Experience using Microsoft Excel.
• Experience with Zoom Phone or other business communication platforms.
• Previous experience in a dealership, service, or industrial environment.

Working Conditions

• Primarily sedentary office work.
• Indoor work environment.
• Minimal noise level.
• Occasional lifting of light office materials.

What We're Looking For

The ideal candidate is:

• Friendly and professional
• Customer-service driven
• Organized and detail-oriented
• Comfortable working independently and collaboratively
• Adaptable and eager to learn
• Committed to delivering excellent support to customers and internal teams

Compensation & Benefits

• Competitive hourly wage of $28.00 to $30.00 per hour, based on experience and qualifications.
• Work-Life Balance: Enjoy our accrued vacation time allotment.
• Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
• Financial Security: Plan for the future