SaaS Customer Support Specialist
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SaaS customer support specialists at Welbi troubleshoot platform questions, investigate issues, and guide customers across phone, email, and chat.
As a Customer Support Specialist, you will own support from first contact through resolution. You will collaborate with Customer Success, Product, and Engineering teams. The role also supports implementations, customer education, and process improvements.
Key Responsibilities:
- Serve as primary contact across phone, email, and chat
- Troubleshoot product questions and platform functionality
- Document bugs and investigate reported issues
- Prepare custom reports and investigate account data
- Keep customers informed throughout resolution
Requirements:
- Customer support experience in a SaaS environment
- Exceptional written and verbal communication skills
- Strong troubleshooting and critical thinking abilities
- Organization and attention to detail
- Collaborative approach with cross-functional teams
Use troubleshooting, communication, and customer focus to support Welbi users while collaborating across teams to resolve issues.
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