Senior Director of Merchant Operations
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Key Responsibilities
• Lead the onboarding and operational setup of merchants
• Ensure quality management of application processes
• Design and implement customer education and activation programs
• Analyze data to drive continuous improvement efforts
• Foster team performance through effective leadership and management
Requirements:
• 8+ years in merchant operations or related fields
• Demonstrated leadership in customer success initiatives
• Strong analytical and operational improvement skills
• Excellent cross-functional interaction capabilities
• Experience with payment and merchant service solutions Elevate merchant operations and customer growth as the Senior Director within OTT Pay's dynamic environment.
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